Trouble Shooting FAQ's
I've put the batteries in but now Max won't play.
There is an on/off switch located on the battery pack. If you haven't spotted it, give that a go and try again. If he still isn't working check the batteries. The bears have all been tested before they were sent out, so they should be working. Also please ensure that you are not clicking the paws twice, if you click the same paw twice he will stop. If he still isn't then please send him back so we can investigate and send you a new bear!
How do I turn off the meditations so he just breathes?
Max is a mindfulness bear and plays guided meditations, that is what makes him unique. You cannot turn the voice off.
We suggest that if you wish for the voice to be off, try to practise the exercises that Max provides, as such irritation caused by noise etc. can be eased by practising mindfulness.
Max has played for a short while but then he stops.
Max sometimes pauses, this is part of the meditation. Please ensure that the stomach is still moving, if it is wait a moment and he will continue.
If his stomach isn't moving perhaps Max's exercises have ended, please see the length of exercises below:
Max Senior Mindfulness of Breathing: 6:08 mins
Max Senior Bodyscan: 9:06 mins
Max Senior Kindly Awareness: 8:24 mins
Max Senior Good Feelings: 4:16 mins
Max Junior Mindfulness of Breathing: 4:12 mins
Max Junior Bodyscan: 5:02 mins
Max Junior Kindly Awareness: 6:22 mins
Max Junior Good Feelings: 3:20 mins
Max only plays one exercise.
Max's exercises are contained in each of his four paws please see the diagram below to see what paw corresponds to each exercise.
There is an on/off switch located on the battery pack. If you haven't spotted it, give that a go and try again. If he still isn't working check the batteries. The bears have all been tested before they were sent out, so they should be working. Also please ensure that you are not clicking the paws twice, if you click the same paw twice he will stop. If he still isn't then please send him back so we can investigate and send you a new bear!
How do I turn off the meditations so he just breathes?
Max is a mindfulness bear and plays guided meditations, that is what makes him unique. You cannot turn the voice off.
We suggest that if you wish for the voice to be off, try to practise the exercises that Max provides, as such irritation caused by noise etc. can be eased by practising mindfulness.
Max has played for a short while but then he stops.
Max sometimes pauses, this is part of the meditation. Please ensure that the stomach is still moving, if it is wait a moment and he will continue.
If his stomach isn't moving perhaps Max's exercises have ended, please see the length of exercises below:
Max Senior Mindfulness of Breathing: 6:08 mins
Max Senior Bodyscan: 9:06 mins
Max Senior Kindly Awareness: 8:24 mins
Max Senior Good Feelings: 4:16 mins
Max Junior Mindfulness of Breathing: 4:12 mins
Max Junior Bodyscan: 5:02 mins
Max Junior Kindly Awareness: 6:22 mins
Max Junior Good Feelings: 3:20 mins
Max only plays one exercise.
Max's exercises are contained in each of his four paws please see the diagram below to see what paw corresponds to each exercise.
The same diagram applies for Senior Bear as well. Sometimes the clicker in this bottom paws can be slightly difficult to find, due to their density, but they are there! If your bear still doesn't play please get in touch, so we can investigate.